Designing a Tactical Communications Strategy utilizing CCM (Customer Communication Management) involves a systematic approach to ensure effective and targeted communication with customers. Here are steps to guide you in designing such a strategy: 1. Define Objectives and Goals: Clearly articulate the objectives of your communication strategy. These might include improving…

Hyper-personalization is the art of using large amounts of data to identify the right products, services, and content for every customer at a highly specific and granular level. Done correctly, you can deliver one-to-one customer experiences in a cost-effective and automated way at scale. …

Previous Blog: Document management & cloud-based collaboration tools are essential for optimizing business productivity_1 3. Centralized document repository Cloud document management software can replace file cabinets that take up valuable real estate space with digital data repositories. This not only protects documents from physical threats such as fire and flood…

Document management software and cloud collaboration can be highly beneficial for your business. These tools can help you streamline your document management processes, improve collaboration among team members, and increase productivity. …

The customer experience space is evolving rapidly, and businesses are struggling to keep up. So much has changed in recent years that Survey’s said that had to expand its definition of Customer Experience Management (CXM). As CXM evolves, these platforms must go beyond the communication of operational and financial documents…

As technology continues to evolve, so does the potential of OpenText Exstream. The future of this powerful platform looks promising, with ongoing enhancements and updates that will further revolutionize customer communications management. One area where OpenText Exstream is expected to make a significant impact is in the realm of artificial…

In today’s fast-paced business environment, there is no denying that customer feedback is one of the powerful tools that can help drive growth and success. Listening to customer feedback and analyzing it can provide valuable insights into areas of improvement within the organization and develop an effective communication strategy that…

OpenText Exstream is a customer communication management (CCM) platform that helps businesses, including those in the banking sector, to create, manage, and deliver personalized and relevant communications to their customers. In the context of banking, effective communication is crucial for maintaining customer satisfaction, building trust, and ensuring regulatory compliance. …

Digital Document Management and Automation for the Intelligent Enterprise is an essential aspect of modern-day business operations. With the increasing need to go digital, organizations face the challenge of managing and automating their document processes effectively. Although digital documents have replaced paper, the need for paper-feeding roles such as routing…