The demand for personalized and dynamic customer communications (CCM) is at an all-time high. The need for interactive communication through social, web, and SMS channels means that traditional CCM software has transformed into intelligent communication that supports more interactive digital conversations. There are many solutions in the market to integrate…

KPMG recently completed a survey of US CEOs with some interesting findings. Among them is the fact that more than two-thirds of CEOs believe the next three years will be more critical to their industry than the past 50. …

Align teams, content, and collaborative business processes Organizations often face inefficiencies with paper-based processes, email, shared drives, and proprietary departmental solutions for information access and collaboration. This leads to unnecessary delays and wrong decisions due to forgotten, inaccessible, and inaccurate content. With Connected Workspaces, authorized users’ staff can set up…

Introducing the OpenText Connect Workspace in OpenText Content Suite 16 — Many organizations still rely heavily on paper or email to distribute project-related information. As a result, workers often end up looking for documents and searching for relevant information across multiple functions. Not only can this take a lot of time and cause delays, but it also increases the risk of…

Over the past few years, we have noticed that most of our customers make the same mistake when trying to upgrade their OpenText™ solutions to the latest version. In this post, we want to review the top 4 mistakes customers make during OpenText™ upgrade projects and explain how to avoid…

Have you ever wondered if there is a difference between “consulting services” and “consulting services”? We are often asked to do both at the same time. We recognize that many clients get confused between these two areas and sometimes seek advice when they need some business advice. …

Tips on How to Choose the Best Customer Communications Management Solution As with any software solution, you want to make sure that the CCM software you choose can help you meet your business goals, stay within your budget, and grow with you. …

In the past, the way businesses communicated with customers could be compared to a “one-way street”. Most brands rely on one-dimensional, point-in-time outreach, where every customer is treated pretty much the same. Personalization is rare, and response times are often slow. …

What is Digital Transformation? Digital transformation is integrating digital technology into all areas of business, fundamentally changing how you operate and deliver value to customers. It’s a cultural shift that requires organizations to constantly challenge the status quo, experiment, and be comfortable with failure. Because digital transformation looks different for…