Users are trained. The workflow has been built. The document type has been identified. Records management is set up. Best of all, employees are starting to use the system. It’s over now, right? Not completely. While it may be tempting to say “done” and move on to other projects, there…

To keep up with the evolution of CXM, businesses must manage communications and interactions at every critical moment in the customer lifecycle. The customer experience space is evolving rapidly, and businesses are struggling to keep up. …

5. Advanced Analytics The best customer communication management software will give you detailed data on your customer communications — which means it pulls data from all your channels. Find customer communication management software that provides comprehensive business intelligence across all your channels. Key Features of the Best CCM Solutions CCM…

What is Customer Communication Management? Customer Communication Management is a type of business strategy that focuses on controlling and managing customer communications across a variety of channels. This strategy is used to improve the creation, delivery, storage, and retrieval of outbound customer communications. Why do You Need Customer Communication Management? …

Effective Communication Management for Industries with Stringent Regulations The effective management of communication is a crucial aspect of industries that operate within highly regulated environments. By ensuring compliance and maintaining a high level of professionalism, organizations can implement a robust communication strategy that incorporates all necessary processes and procedures required by the industry.

Let’s See about customer communication in the experience age. Expectations are higher than ever, and CX leaders are always raising the bar. How easy is it to design and maintain communication templates? Who can edit the template and how easy is it to make changes? How interactive is the communication…

Customer Communication Management (CCM) enables organizations to deliver memorable customer experiences across multiple touchpoints. To maximize the effectiveness of CCM, many organizations rely on OpenText Exstream, an integrated CCM platform that automates communication processes and easily streamlines omnichannel communications. Companies considering implementing or migrating to OpenText Exstream typically have three…

If you’re planning to upgrade to OpenText Exstream, there are a few tips that can help ensure a smooth transition. To begin with, it’s important to avoid changing the meaning of the text, as this can cause confusion and delays. …

4. Customer engagement analysis Engagement analytics enable advanced insights into customer engagements, helping organizations better understand their CX performance. Detailed engagement data enables timely business decisions, drives continuous improvement, and helps increase customer satisfaction and loyalty. 5. Create dynamic and accessible PDFs Improve compliance and streamline document processes with automated…