Many software companies promise to solve all your business challenges in one go while magically making you more money. I am going to tell you that there is no magic solution or single step that can revolutionize your business. But if you are ready to do something already, I am…

CCM solution can help transition from outdated legacy systems to customizable communications that meet every step of any consumer journey. Based on our experience working with dozens of insurers, we’ve identified five trends that today’s leading insurers are leveraging CCM capabilities to optimize their customer communications strategies. 5 Building CCM…

Today, customers, regardless of whether it concerns B2B or B2C, expect digital communication with relevance and focus on what is perceived as a priority for their particular needs. It can be portals to search for important delivery documents, web pages with dashboards summarizing business information, or a digital channel that…

So, starting with version 16.4, OpenText finally offers its customers a migration path from xPression xDesign to Exstream Design Manager and Designer. xDesign was the primary design environment and the initial focus of the migration effort. It uses a kitchen flow structure. The overall layout is based on tree rules…

The demand for personalized and dynamic customer communications (CCM) is at an all-time high. The need for interactive communication through social, web, and SMS channels means that traditional CCM software has transformed into intelligent communication that supports more interactive digital conversations. There are many solutions in the market to integrate…

4. Make customer communications smarter with automation and artificial intelligence. By leveraging AI-powered customer insights to spot potential issues early, you can be more proactive in your outreach. Good AI-powered contact center intelligence can help your team identify the most common reasons customers contact you — and it can provide…

Prime Difference Between OpenText Consulting & Advisory What is an Advisory? Consulting is providing advice to professionals or companies to help them make decisions. As a consultant, your role relies heavily on analyzing a business’s internal affairs, how it relates to its overall goals, and suggesting ways to improve. In…

Recessions typically cause companies to be more cautious. However, an economic downturn may be just the right time to go on the offensive. In an unstable economy, digital customer experience is even more important. The COVID-19 pandemic has prompted companies to accelerate their digital transformation strategies to operate successfully. Now…

OpenText Exstream is a comprehensive integration platform for enterprise CCM. But like any other enterprise platform, it requires some ongoing maintenance and support to keep it up and running. Many companies have had trouble with these features. Most organizations outsource the support and maintenance of their OpenText Exstream instances for…