Add Profit to Your Business with a Bentech’s Modern CCM
Here are some ways in which CCM can help you provide customer happiness:
CCM can send notifications through multiple channels like SMS, Email, WhatsApp, Push notifications, or through social media platforms like Facebook and Twitter. These channels can be determined by making intelligent rules based on customer preferences, population, or channel usage.
Links to access/download documents
This saves a considerable amount of time if people can access the relevant documents along with the relevant notification. Consider the customer receiving a notification about his account statement. The link can be shared via SMS or WhatsApp, which allows the statement to be opened in a responsive HTML format right on his phone screen and the PDF version to be downloaded. He no longer has to go to the website or mobile app, which saves time and creates an amazing experience.
Bentech can help you upgrade your OpenText Exstream, StreamServe, Document Presentment, Extended ECM for Content Suite, Content Server, Archive Server, and many more OpenText products.
Media with notifications
The CCM app lets you send pictures and documents along with notifications, making the mundane message appealing. It offers the perfect opportunity for up-selling or cross-selling products and can inform customers about any ongoing offers and promotions.
Tracking and analytics
CCM Suite allows businesses to track every communication sent to customers across multiple channels. It also analyzes user activity by monitoring open rates, click-through rates, and bounce rates across multiple channels. It allows businesses to get a 360-degree view of all notifications sent from various departments and their corresponding responses received from customers.
It is important to consider these notifications as an opportunity to build a personalized and long-term relationship with your customer. An effective CCM Suite will greatly help you to enhance your brand image and deliver the best customer experience.
In a dialogue with Bentech, you get suggestions for solutions designed according to your specific goals using industry-leading tools. If you would like more information, we are always available for a chat about your challenge. Contact us at firstname.lastname@example.org or +91 9502026622.
To know more about Ccm, We would be interested to learn how your organization navigates complexity and how much control you would like to give your business users over-regulated or marketing communications, from creation, management, personalization, targeting, to delivery and access to reporting. Visit our website…