An effective way of Modernizing CCM with the Cloud Solution__ Part-1

To meet these challenges, businesses need solutions that can more effectively manage all components of the physical and digital customer communication process. The foundation of our efforts to modernize CCM relies on two key innovations:

1. CCM is provided as a cloud service. Being cloud-based means, you don’t have to make a large up-front investment. Instead, you only pay for what you use. Deploying CCM in the cloud gives you centralized control, the agility to keep up with technology changes, and the flexibility to meet your customers’ varying communication needs. And his enterprise-wide CCM cloud service helps him better manage client communications across increasingly distributed offices and agile work environments.

Bentech can help you upgrade your OpenText Exstream, StreamServe, Document Presentment, Extended ECM for Content Suite, Content Server, Archive Server, and many more OpenText products.

2. CCM integrates document management enhancement technology to make communication more effective. The challenge of modernizing documents created in legacy systems remains significant. Powerful document management enhancement tools that make it easy to modify fully configured documents are now easier and more affordable via the cloud. Organizations of all sizes can now easily access and use these powerful tools to increase the value of their documents, increase cross-selling, reduce customer support costs, and get paid faster.

3. CCM Cloud enables innovation through the addition of new services, such as personalized and interactive video, to further personalize customer communications, reduce costs, and facilitate cross-selling.

Leverage cloud services to modernize your CCM

Step 1: Modernize the creation. The challenge here is outdated document templates and inconsistent branding that is difficult to change. Poorly designed statements can confuse customers seeking help, resulting in late payments and wasted time and money spent on customer support.

A good CCM solution can modernize your documents by adding color, simplifying design, and unifying your brand. Cloud print stream enhancement technology makes all this easy, resulting in clearer statements, less call volume, and faster customer payments.

If you are not sure what features your future CCM solution should have to meet your short-term needs and long-term digital transformation strategy or to learn how to better engage customers and turn customer experience into your competitive advantage, please contact us today! We are happy to share our more than years of experience in providing efficient CCM solutions to clients in different industries.

To be Contdd..Part-2