Are you in search of a reliable and user-friendly platform to implement CCM?
Support business users without relying on IT
There is also reportedly an ongoing shift towards providing employees in different departments such as operations, legal, finance, or marketing with easy-to-use tools that can upskill users without relying on IT. More and more organizations are looking for specialized tools to tailor the user experience to generate documentation and communications within the context of tasks, use cases, or business value streams.
Which CCM is Right for Your Business?
Technology buyers should envision their future needs in customer communication and consider scalable and innovative solutions. Multiple communication systems, siloed customer data, and changing legal requirements made it challenging. What is needed is a way to control the flow of data across the organization while quickly delivering data when needed and then using that data to immediately improve internal and external communications.
Whether you are looking to consolidate all communications onto one intelligent communications platform or streamline document generation with a tailor-made solution, it is critical that solutions support tomorrow’s known and unknown challenges.
Exstream is future-proof — the leading CCM platform
Exstream is OpenText’s CCM platform. The solution addresses the CCM challenges of today’s organizations by giving business users (LOBs) the tools they need to design and modify communications themselves, without costly IT involvement. OpenText’s Exstream is a powerful tool. If your organization requires high-volume, interactive, and on-demand omnichannel customer communications across various business roles in a single solution.
Omnichannel Communications at Scale
Exstream furnishes enterprise-grade capabilities with microservices flexibility: omni-channel communication at scale; on-premises, cloud, or hybrid. Exstream leverages the data & content already in the organization to create personalized, engaging communications across customers’ preferred channels, screen sizes, and devices—exstream scales to meet the needs of any department or complex enterprise environment.
Accelerate upgrades & reduce risk by partnering with Bentech’s experts. Customers with Bentech’s OpenText Professional Services-led upgrades or other implementation projects reported a 75% reduction in inquiries to customer support.
