Are you in search of a robust CCM (Customer Communications Management) platform?
Introduction:
Are you seeking a powerful and reliable Customer Communications Management (CCM) platform to streamline and enhance your organization’s communication processes? Look no further!
The answer is Automated Customer Communication
Automated customer communication refers to messages (usually emails) that a company’s communication system automatically sends based on customer characteristics or requests. The main goal of CCM is to use automated communications with customers as frequently as possible.
Automated customer communications also include chatbots on your website and virtual assistants who can answer questions over the phone or via text message.
When sending automated messages, your organization’s systems must be able to send personalized messages on demand. Below are some examples of automated and personalized customer communications.
Promotional messages that customers receive immediately after their first purchase.
Promotional messages (with or without incentives) that customers receive if they do not place orders or purchases from your organization during a certain period.
A promotional message that offers a new discount to customers who make multiple purchases within a given time.
Chatbots and virtual assistants can also be an efficient and effective way to support your customers. However, organizations should proceed with caution when using these automation tools. Customers want an easy way to quickly contact a customer service representative when they can’t get a response.
Still, automation technology has important benefits. Improve customer service by facilitating and speeding up the process of responding to customer requests and questions.
Exstream is future-proof — the leading CCM platform
Exstream is OpenText’s CCM platform. The solution addresses the CCM challenges of today’s organizations by giving business users (LOBs) the tools they need to design and modify communications themselves, without costly IT involvement. OpenText’s Exstream is a powerful tool if your organization requires high-volume, interactive, and on-demand omnichannel customer communications across various business roles in a single solution.
Omnichannel Communications at Scale
Exstream furnishes enterprise-grade capabilities with microservices flexibility: omni-channel communication at scale; on-premises, cloud, or hybrid. Exstream leverages the data & content already in the organization to create personalized, engaging communications across customers’ preferred channels, screen sizes, and devices Exstream scales to meet the needs of any department or complex enterprise environment.
Accelerate upgrades & and reduce risk by partnering with Bentech’s experts. Customers with Bentech’s OpenText Professional Services-led upgrades or other implementation projects reported a 75% reduction in inquiries to customer support.
Conclusion:
Upgrade your customer communication capabilities with a robust CCM platform and propel your organization towards seamless and impactful customer interactions. Whether you are looking to consolidate all communications onto one intelligent communications platform or streamline document generation with a tailor-made solution, it is critical that solutions support tomorrow’s known and unknown challenges.
Let our experts work with your in-house teams to assess your current environment and prepare recommendations for a successful upgrade, whether on-premises, in the cloud, or in a hybrid environment. To learn more, check out our Services page, or Contact us directly.
