Bentech’s Enterprise content management and the Customer communication management
Gone are the days when companies forced their customers to use a particular mode of communication. Now, it is consumers who have control over communications and companies that must adapt to their priorities. These changes in the communication process directly affect the company’s technical infrastructure and, in particular, their choice of documentary software.
Bentech aims to help enterprises improve the documentation process involved in building and strengthening their customer communications management (CCM), from state-of-the-art design to multi-channel distribution (Document Output Management — DOM). ), To the future. Document forward generation that uses fewer resources for better performance (Cloud, SaaS, Containers 2).
CCM
The definition of customer communication management varies significantly based on three factors: area of expertise, the scope of related work, and functional range. At Bentech, we see CCM as a documented software strategy for creating, storing, retrieving, and distributing multi-channel of an organization’s internal and external communications, primarily aimed at attracting and retaining new customers. To do and retain profitable customers.
Bentech’s CCM
Bentech’s customer communications management software includes advanced tools for document design and creation and a power generation engine capable of running in the cloud. With this combination of document software, organizations enjoy updating their document process through the creation of communication with their customers, personalization, generation, and multi-channel distribution.
Bentech’s ECM
What is Enterprise Content Management (ECM)?
Do you have any idea what is meant by enterprise content management? Simply put, ECM is an automated digital document management framework: collecting, storing, managing, organizing, and distributing documents and files so that they are accessible to the appropriate people and processes across your systems.
