Best Practices for a Successful Upgrade to OpenText Exstream

If you’re planning to upgrade to OpenText Exstream, there are a few tips that can help ensure a smooth transition. To begin with, it’s important to avoid changing the meaning of the text, as this can cause confusion and delays. Additionally, it’s best not to add any new information or paragraphs to the content, as this can also complicate matters.

Lastly, be sure to retain all important information from the original text, as this can be critical to a successful upgrade. By following these guidelines and maintaining the same level of formality as the original text, you can help ensure a seamless and efficient transition to OpenText Exstream.

To ensure a smooth and successful upgrade to OpenText Exstream, it’s important to follow some best practices. Here are a few key recommendations:

1. Thoroughly assess your current communication processes and identify pain points and areas for improvement before starting the upgrade process.

2. Involve key stakeholders from different departments to ensure their needs are considered and address any potential challenges or resistance to change.

3. Plan and document the upgrade process, including clear goals, timelines, and resource allocations.

4. Conduct thorough testing and quality assurance to identify and resolve any issues before going live with the upgraded system.

5. Provide comprehensive training and ongoing support to users to ensure a smooth transition and maximize user adoption.

6. Continuously monitor and evaluate the performance of OpenText Exstream to identify opportunities for optimization and improvement.

By following these best practices, you can minimize disruptions, maximize the benefits of OpenText Exstream, and ensure a successful upgrade process.

Bentech can help you upgrade your OpenText Exstream, StreamServe, Document Presentment, Extended ECM for Content Suite, Content Server, Archive Server, and many more OpenText products.

Key Features and Capabilities of OpenText Exstream

OpenText Exstream is packed with a wide range of features and capabilities that make it a game-changer in the world of customer communications management. One of the standout features is its advanced document composition engine. With OpenText Exstream, you can easily create complex and dynamic communications that incorporate data from various sources. This allows you to create highly personalized and targeted messages that resonate with your customers.

Another key feature of OpenText Exstream is its robust multi-channel delivery capabilities. In today’s multi-channel world, it’s essential to reach customers through their preferred communication channels. OpenText Exstream enables you to deliver communications across multiple channels, including print, email, SMS, and more. This ensures that your messages reach your customers in the most effective and convenient way possible.

Furthermore, OpenText Exstream offers powerful analytics and reporting capabilities. By leveraging the data captured during the communication process, you can gain valuable insights into customer behavior and preferences. This data-driven approach allows you to continuously optimize your communication strategies and deliver even better experiences to your customers.

We recommend requesting an upgrade assessment health check and consulting service to ensure that your OpenText™ environment is ready for an upgrade and that you have someone to turn to for helpful advice and guidance. As always, please be sure to reach out if you have any further questions. We look forward to hearing from you!

Bentech’s CCM solution is the smart answer to the challenge of bringing versatility, visibility, and efficiency to customer interactions through scalable, real-time, omnichannel communications. Feel free to contact us!!