Common Issues with OpenText Support & How to Solve Them-2

Problem 3. Poor system performance

Poor solution architecture is often the reason for the poor performance of OpenText solutions. Usually, bottlenecks can be easily eliminated if they are foreseen in the solution design. Additionally, a lack of understanding of best practices among support engineers who maintain and develop solutions can lead to the accumulation of technical debt, causing business processes to break during peak loads. The poor physical configuration of the environment and underutilized infrastructure can also prevent systems from operating efficiently. As a result, businesses are unable to exploit the full potential of their OpenText solutions.

Solution:

For a solution to work properly, it is important to ensure that it complies with best practices. In our experience, a good solution design can improve overall performance in many ways. As part of Bentech’s professional services, our consultants consistently review solution architectures to identify and eliminate performance bottlenecks.

When support teams enhance existing solutions and build additional functionality, they risk disrupting their performance because they fail to follow the best practices dictated in the solution design. Therefore, an OpenText hosting provider needs to have experts who can implement important functional changes or re-architecture the solution following the existing model, so as not to disrupt its performance.

Problem 4. Lack of flexibility to adapt to changing needs

Today, you can hardly find an industry that stands on the brink of digital transformation. Business and legislative needs are changing faster than ever, and if you can’t keep up, you risk losing market share. Your OpenText ECM solutions may meet your needs when you go live, but within a year, they may change dramatically. Furthermore, even after the system is implemented, no one can be sure that the implemented functionality will fully meet the company’s needs. It takes months or years of using the system to understand how it can be adjusted to cover existing business processes. When implementing new business scenarios, your OpenText team needs deep technical knowledge to maintain the same high-quality level of solutions.

The enterprise content management market is surging, trying to keep up with innovation. As Technavio predicts, it will grow at a CAGR of 16% through 2022. As a result, ECM solutions such as OpenText will see a major shift due to new industry standards. Here comes the question of customization. Many businesses worry about whether managed service providers have enough expertise to adapt their solutions to changing needs.

Solution:

Due to new business or legislative requirements, our customers constantly need to enhance their OpenText systems to maintain fierce competition. Our deep expertise in OpenText technology and best practices enables us to continuously expand client solutions with new business cases and enhancements to technology and user experience. This includes the development of new document forms, workflows, statistical reports, dashboards, and integrations with key enterprise applications in the client’s IT environment such as ERP, CRM, BPM, etc. That’s why we provide our customers with a complete set of application management services that ensure optimal performance of the solution on the one hand and flexibility to change as the business grows on the other.

wrap up:

Prompt problem prevention and continuous support for OpenText solutions determine whether a company can operate smoothly without disrupting business processes. The last thing any organization wants is to maintain and support an OpenText ECM solution on its own. Working with a reliable hosting provider will protect you from all possible pitfalls along the way and save you money without sacrificing quality.

Bentech offers a comprehensive set of expertise in different OpenText products, modules, and integrations. Our consultants have implemented and maintained OpenText solutions in various industries such as utilities, manufacturing, healthcare, finance, insurance, telecommunications, and more. Our customers come from all over the world: When you entrust your OpenText application management to Bentech, you end up with a hassle-free OpenText ECM experience.

Bentech has it all, plus an excellent track record in OpenText hosting services. Many local OpenText integrators have approached us asking for help implementing and supporting OpenText solutions for their customers. Therefore, it makes a lot of sense to approach the third-party hosting provider directly without referring to a local consultant who acts as an intermediary who pushes the management fee, you will be able to negotiate reasonable rates and keep your budget in check. Feel free to Contact us.