Digital Trends for CCM Providers to Boost Growth in 2023 & Beyond-2

4. Composable UX

A recent Gartner report states that communications service providers are taking a composability approach to accelerate business outcomes by investing in scalable technologies.

As businesses continue to scale their digital communications and drive unified experiences, it is imperative to focus on customer data, personas, personalization, and journey maps, and address business silos.

Composable UX is the ability to support a more efficient approach to solving some of these needs in a more “plug-in” way. Composable tools can seamlessly integrate with your existing technology stack to extract customer data and efficiently map customer journeys to deliver a holistic experience.

What is Customer Communication Management?
Customer Communication Management is a type of business strategy that focuses on controlling and managing customer communications across a variety of channels. This strategy is used to improve the creation, delivery, storage, and retrieval of outbound customer communications.

Why do You Need Customer Communication Management?
With proper customer communication management, you can establish a standardized approach to how you and your employees will treat customers and a coordinated brand voice.

This creates a unified brand experience that employees can consistently refer to and use — everyone in your company can be always on the same page — . It provides guidelines for new employees on how to communicate and maintain the same quality of messaging.

Bentech can help you upgrade your OpenText Exstream, StreamServe, Document Presentment, Extended ECM for Content Suite, Content Server, Archive Server, and many more OpenText products.

5. Cloud Migration

According to Gartner, by 2023, more than 75 percent of customer communications management implementations will be cloud or hybrid solutions.

Multichannel client communication management solutions are always ripening and adding new technology capabilities to meet the dynamic needs of customers. Cloud migration and deployment have become an essential technology trend for CCM technology companies to provide agility in processes, and scalability of technology solutions and support business growth.

With years of experience, Bentech is helping leaders in the CCM industry deploy scalable technology solutions for their strategic business growth. Bentech can provide you with the expertise needed to help you quickly see positive results.

In a dialogue with Bentech, you get suggestions for solutions designed according to your specific goals using industry-leading tools. If you would like more information, we are always available for a chat about your challenge. Contact us at info@thebentech.com or +91 9502026622.