Do we need an OpenText Exstream consultation for our organization?

Customer Communication Management (CCM) enables organizations to deliver memorable customer experiences across multiple touchpoints. To maximize the effectiveness of CCM, many organizations rely on OpenText Exstream, an integrated CCM platform that automates communication processes and easily streamlines omnichannel communications.

Companies considering implementing or migrating to OpenText Exstream typically have three options. i) Hire an in-house full-time employee, ii) Hire a freelancer, or iii) Get her OpenText Exstream consultation from a professional service provider like Bentech.

(iii) is usually the preferred choice. Here’s why.

OpenText Exstream: In-house vs. Freelancer vs. External Consultant

Regardless of your organization’s profile or discipline, planning a large OpenText project requires a significant amount of analysis, business requirements gathering, and planning. How can you address these needs and increase your chances of success?

i) Hire Permanent Employees

This is a good choice for large organizations where the corresponding amount of work can justify the cost. However, for small to medium-sized organizations, the cost of hiring full-time employees may not be justified. Because over time, high expenditures on salaries and benefits can negatively impact profitability and ROI.

Another issue is that the employee will be “married” to your organization, so you will be responsible for their training and certification. Again, this represents an investment of money and time with no guaranteed high ROI.

The third challenge is that it’s not always easy to find skilled and experienced OpenText Exstream developers and project managers, especially if you have a “tight” hiring budget.

ii) Hire Freelancers

Working with freelancers on OpenText Exstream projects can be a more affordable option for small businesses or those who need help with short-term or one-off projects. Moreover, they already have the necessary knowledge and skills, so there is no need to invest time or money in training. A third advantage is that it is easier to end a relationship with a freelancer or contractor compared to an employee if they cannot provide the required benefits.

Next, there are the disadvantages of hiring freelancers. The first drawback is that most freelancers work on multiple projects at the same time, so they may not be able to give a project additional time or extra attention. Second, as a freelancer, your workflow is unpredictable, especially since relationships can break down if you don’t have someone to replace you right away. Third, freelancers usually cannot take on large or long-term projects. Therefore, if the project is likely to be an ongoing one, a freelancer is not necessarily the best choice.

iii) Hire professional consultants

A professional company offering top-notch OpenText Exstream consulting services will bring maximum benefit to your project. Additionally, the long-term cost of hiring a service provider like Bentech is typically lower than the cost of hiring a full-time employee.

Another benefit is that a professional company stays up-to-date on technology updates and industry best practices, so they can make the right recommendations that will benefit your business. Finally, service providers who have already completed many successful OpenText Exstream projects bring breadth and depth of experience that works to your advantage throughout the project lifecycle, even during the more difficult parts.

Bentech offers expertly tailored OpenText Exstream consultation services to companies in a variety of industries around the world. With Bentech, you get a skilled and experienced team fully committed to your OpenText Exstream implementation or migration project.

Our experts are familiar with all aspects of the Exstream ecosystem and will work closely with you to ensure you get the most value from your investment. So, if you’re considering implementing OpenText Exstream in your company, but don’t know where to start, talk to us, To learn more, check out our Services page, or Contact us directly.