Document management & cloud-based collaboration tools are essential for optimizing business productivity_1

3 min readNov 16, 2023

Document management software and cloud collaboration can be highly beneficial for your business. These tools can help you streamline your document management processes, improve collaboration among team members, and increase productivity. With document management software, you can easily organize and store digital files, making it easier to find and access documents whenever you need them.

Cloud collaboration, on the other hand, allows team members to work together on projects in real-time, regardless of their location. By leveraging these tools, your business can enjoy improved efficiency, better communication, and ultimately, greater success.

We’ve seen this shift happen rapidly during the COVID-19 pandemic as companies transition to remote work to continue business operations. Even when offices reopen, many employees will remain remote, and some will return to the office or work in a hybrid manner. A cloud-based platform for collaboration and document management gives you the flexibility to work from anywhere without the risk of forgetting folders or documents at the office.

CCM is provided as a cloud service. Being cloud-based means, you don’t have to make a large up-front investment. Instead, you only pay for what you use. Deploying CCM in the cloud gives you centralized control, the agility to keep up with technology changes, and the flexibility to meet your customers’ varying communication needs. His enterprise-wide CCM cloud service helps him better manage client communications across increasingly distributed offices and agile work environments.

5 main benefits of cloud-based document management

Cloud-based document management allows teams to collaborate from the office, home, or other remote settings. From reducing the risk of file deletion to streamlining document management workflows, cloud-based software can ease your paper headaches.

A good CCM cloud solution can help reduce the risk of errors and reduce operating costs by adding quality control technology to the creation and assembly of customer communications. Innovations such as file-based processing allow clients to fully ensure that all documents only reach their intended recipients.

Here are the top five benefits of cloud-based document management and collaboration.

1. Scalability

Cloud platforms are flexible to your team’s needs and can grow seamlessly with your organization. Traditional collaboration systems can include costs such as hardware, on-premises configuration, and licensing. With a cloud-based platform for collaboration, you only pay for what you need.

Bentech can help you upgrade your OpenText Exstream, StreamServe, Document Presentment, Extended ECM for Content Suite, Content Server, Archive Server, and many more OpenText products.

2. Real-time collaboration and analysis

Cloud software provides real-time collaboration to improve decision-making, whether your employees are in the office or working remotely. Managing data and analytics from a cloud platform not only provides valuable real-time insights into your organization’s financial health, but also provides advanced reporting, tracking, and other metrics that promote accountability and transparency.

Fix security issues

Security is one of the big reasons why hybrid clouds are popular. One of the major considerations for any organization servicing the B2C space is maintaining the privacy and integrity of its customer’s personally identifiable information.

If you are not sure what features your future CCM solution should have to meet your short-term needs and long-term digital transformation strategy or to learn how to better engage customers and turn customer experience into your competitive advantage, please contact us today! We are happy to share our more than years of experience in providing efficient CCM solutions to clients in different industries.




BENEVOLENCE TECHNOLOGIES is a leader in Enterprise Information on Management (EIM) products services. Our EIM products enable businesses to grow faster.