Enable Seamless, Personal, Omnichannel Customer Communications with Upgraded OpenText Exstream

3 min readNov 21, 2023

Hyper-personalization is the art of using large amounts of data to identify the right products, services, and content for every customer at a highly specific and granular level. Done correctly, you can deliver one-to-one customer experiences in a cost-effective and automated way at scale. A highly personal approach to customer communication promises to increase customer loyalty and wallet share and increase the efficiency of marketing efforts.

Bentech provides the solutions and expertise organizations need to succeed with unified communications, so every customer has a consistently great experience, regardless of channel.

Our team of experts and cutting-edge technology can assist you at every step of the communication process, including:

• Consulting: Bentech experts can help you assess and enhance your customer journey with print and digital communication journey mapping.

• Design: Our experienced communications design experts can help you implement consistent messaging and branding for all your customers, across all channels and devices.

  • Digital Adoption Strategy: No matter where you are in terms of digital maturity or adoption, Bentech can help you strengthen and streamline your digital engagement.

• Single source communications management: A 24/7 cloud-based communications management portal allows you to view, manage, edit, and report on all communications channels for truly integrated communications and optimal cost results.

The Benevolence Technologies CCM Inspire portfolio not only improves the customer experience but also helps meet compliance requirements. Many companies have been fined for not complying with their communications. The product ensures that carriers are using the right content in the right jurisdictions while ensuring that content is accessible when needed.

Upgrading to OpenText Exstream can change the game

In conclusion, upgrading to OpenText Exstream offers companies a revolutionary opportunity to revolutionize their customer communication processes. From enhanced personalization capabilities to improved scalability and usability, OpenText Exstream latest upgrade offers many benefits that drive customer engagement, improve operational efficiency, and ultimately drive business success.

By upgrading to OpenText Exstream, businesses can unlock the full potential of their customer communications, delivering personalized and targeted messages across multiple channels. The platform’s advanced features, robust document creation engine, and powerful analytics capabilities make it the premier choice for businesses of all sizes and industries.

Comprehensive training and support options from OpenText help companies ensure a smooth upgrade process and maximize the benefits of OpenText Exstream. By following best practices and assessing an organization’s specific needs, companies can unlock the power of OpenText Exstream to gain an edge in today’s competitive digital environment.

So don’t miss this revolutionary upgrade! The power of OpenText Exstream and witness its impact on your business success. The possibilities are endless. The time to act is now. Upgrade to OpenText Exstream and usher in a new era of customer communication management.

We recommend at least requesting an upgrade assessment health check and consulting service to ensure that your OpenText™ environment is ready for an upgrade and that you have someone to turn to for helpful advice and guidance. As always, please be sure to reach out if you have any further questions. We look forward to hearing from you!




BENEVOLENCE TECHNOLOGIES is a leader in Enterprise Information on Management (EIM) products services. Our EIM products enable businesses to grow faster.