Enhancing Compliance and Security with Upgraded OpenText Exstream_1

BENEVOLENCE TECHNOLOGIES
2 min readJan 31, 2024

Enhancing compliance and security with an upgraded OpenText Exstream involves implementing and leveraging the advanced features and capabilities provided by the updated version of the software.

OpenText Exstream is a customer communication management (CCM) solution that enables organizations to create, manage, and deliver personalized and compliant communications across various channels. Here are some general steps and considerations to enhance compliance and security with an upgraded OpenText Exstream:

1. Upgrade to the Latest Version:

Ensure that you are using the latest version of OpenText Exstream. Upgrades often include security patches, bug fixes, and new features that enhance overall performance and compliance.

Bentech can help you upgrade your OpenText Exstream, StreamServe, Document Presentment, Extended ECM for Content Suite, Content Server, Archive Server, and many more OpenText products.

2. Review and Update Compliance Standards:

Understand the latest compliance standards and regulations relevant to your industry and region. Update your communication templates and processes to align with these standards.

3. Enhanced Data Security:

Implement encryption and secure transmission protocols to protect sensitive customer data. Ensure that data is securely stored and transmitted to prevent unauthorized access.

4. Access Controls and Permissions:

Utilize OpenText Exstream’s access control features to define and manage user roles and permissions. Ensure that only authorized personnel have access to sensitive customer data and communication templates.

5. Audit Trails and Monitoring:

Enable and configure audit trails within OpenText Exstream. Regularly monitor and review these logs to identify any suspicious activities or unauthorized access attempts.

6. Compliance Workflow Integration:

Integrate compliance checks and approvals into the workflow of content creation and distribution. Ensure that all communications generated through OpenText Exstream comply with the necessary regulations.

Let our experts work with your in-house teams to assess your current environment and prepare recommendations for a successful upgrade, whether on-premises, in the cloud, or a hybrid environment. To learn more about OpenText Exstream, check out our Services page, or Contact us directly.

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BENEVOLENCE TECHNOLOGIES

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