Features & Use Cases Of ECM

3 min readAug 9, 2022

What is Enterprise Content Management (ECM)?

Do you have any idea What is enterprise content management means? Simply put, ECM is the framework for automated digital document management: the collection, storage, management, organization, and distribution of documents and files so that they are accessible to the appropriate people and processes in your systems.

Key Features of ECM Solutions

  • Data Capture: It allows capturing structured and unstructured data. It can be added as metadata to digitized procedural and compliance documents and any other type of document and stored in ECM. It also supports importing documents from scanners, network folders, and email.

• Paperless Office: It enables businesses to realize the benefits of a paperless office. It goes beyond paper files to allow their physical movement for approval towards building an agile and workflow-driven office landscape. This paradigm embodies the remote office culture.

• Scalability: As the enterprise process matures, ECM can scale vertically and horizontally to support users across multiple dimensions. It scales for growing content, concurrent users, and processes. Cloud variants are capable of autoscaling.

• Low Code No Code Integration: ECM integrates with other enterprise solutions through drag-and-drop features and visual workflows. As a result, they can support hyper-automation efforts in agile environments.

Collaboration Features: ECM offers community resources that allow user groups to be created. Document sharing and co-authoring are other features that foster a collaborative environment while developing agreements and procedural documents.

ECM solutions support enterprise-level Firms

• Elimination of data mismanagement: It prevents misuse of data by keeping data centrally in digital form with access to authorized users. It enables document indexing, storage, and retrieval in a dynamic environment.

• Authorized data access: With a strict data access policy, ECM only allows authorized access to documents assigned to groups and users.

• Policy samples to support audits: This enables updating and versioning of policy documents that serve as supporting samples for procedural audits.

• User Authentication: It eliminates the risk of free access and improves enterprise data security through role-based access and user-level authentication. It also supports multi-level authentication.

• Process Transparency: It creates an environment of trust and transparency by improving data visibility in the user community.

• Decision Making: Forms, workflows, and analytics on top of core ECM features support dynamic decision-making.

• Scalability and Reliability: Scalability and high availability of resources help in system reliability. It provides 24x7 anytime, anywhere access to authorized users.

• Elimination of human error: It automates the basic process of data capture and digitization thereby eliminating common errors that occur in manual processes.

Key use cases of ECM fuel enterprise level

• Digital Workplace: ECM is at the heart of digital workplaces and true paperless offices. It powers all remote front desks.

• Customer/Vendor Records: It allows to store and manage all documents from quote to order to cash. It also stores customer communications and provides secure role-based access.

•Contract Lifecycle Management: It supports contract lifecycle management. It allows editing and extracting data while supporting unlimited versions.

• Educational Assets/Interventions: It serves as a central repository for educational assets and interventions and powers remote/online learning.

• Los Integration: It integrates across all lines of service (Los) to empower business expansion.

•Human Resource Records Management: It acts as a central repository of HR records while facilitating day-to-day activities from hire to retirement.

• Healthcare Record Management: It supports the storage and retrieval of healthcare records in the healthcare ecosystem.

• Management of BFSI transaction records: This forms the document management center of all BFSI institutional transactions.

BENEVOLENCE TECHNOLOGIES is a leader in Enterprise Information on Management (EIM) products and services. Our EIM products enable businesses to grow faster, lower operational costs, and reduce information governance and security risks by improving business insight, impact, and process speed. We power digital transformations to empower the intelligent and connected enterprise.




BENEVOLENCE TECHNOLOGIES is a leader in Enterprise Information on Management (EIM) products services. Our EIM products enable businesses to grow faster.