Get Started with Workspace In OpenText Content Suite 16 (Part-2)

4 min readJan 4, 2023

Align teams, content, and collaborative business processes

Organizations often face inefficiencies with paper-based processes, email, shared drives, and proprietary departmental solutions for information access and collaboration. This leads to unnecessary delays and wrong decisions due to forgotten, inaccessible, and inaccurate content. With Connected Workspaces, authorized users’ staff can set up dedicated workspaces that aggregate the information, team members, and workflows they need. Replacing manual tasks with modern digital content workflows increases productivity and reduces costs.

A workspace-based model not only provides coherent opportunities for sharing and collaboration but also prevents professionals from losing intellectual property and enables teams to achieve shared business goals more effectively.

Accelerate upgrades and reduce risk by partnering with Bentech’s OpenText experts. Customers with Bentech’s OpenText Professional Services-led upgrades or other implementation projects reported a 75% reduction in inquiries to customer support. Let our professionals work with your in-house teams to evaluate your current environment and prepare recommendations for a successful upgrade, whether on-premises, in the cloud, or in a hybrid backdrop. To learn more, check out our OpenText Upgrade Services page, and OpenText Professional Services page, or contact us directly.

Ad hoc information exchange with automated governance

While many companies use consumer chat tools, these applications are often difficult to control and vulnerable to security breaches. As a result, companies face the risk of loss of intellectual property and compliance. With Connected Workspaces, the industry-leading OpenText approach to data records management is embedded into each workspace for automatic and transparent control of relevant content.

Customizable user permissions define who can see what, while an audit trail allows you to report on access and changes. The solution enables teams to collaborate freely and share important business information while ensuring metadata and taxonomy are added to datasets. By automating applications with transparent rules and classifications for data record management (without user intervention), companies can easily integrate workspaces into their information management strategies.

Free up valuable IT resources

Users can easily set up workspaces for any repeatable process. To create a new, case-based workspace, all you must do is select the most suitable template, enter basic information and assign users to predefined roles. This new workspace is added to each member’s personal dashboard and provides quick access to the cases they’re involved in and the tasks they need to perform. Additional dashboards can be created to provide managers with at-a-glance status information on multiple initiatives. By implementing Connected Workspaces, a collaboration between remote teams and locations is dramatically simplified without burdening the IT department.

Integrate content to bootstrap applications

Business processes are the lifeblood of an organization, but no single process works alone. It frustrates knowledge workers when they don’t have easy access to important everyday business information stored in leading business applications such as SAP, Oracle, and Salesforce, instead wasting time and resources relying on others. With OpenText Extended ECM, Connected Workspaces can be integrated into major applications that create and store information. This information can be entered into the workspace itself, giving users direct, permission-based access to information relevant to the task at hand.

Users benefit from having real-time access to up-to-date, accurate data without leaving the application or interface in which they are working. By allowing business users to self-manage solutions to meet their needs, Connected Workspaces fundamentally changes the way content services are delivered to minimize training needs, increase user adoption, and increase team productivity. With Connected Workspaces, companies can dramatically improve team collaboration by aligning content with business processes, while eliminating the compliance risks associated with ad-hoc communications.

With all these new features in Connected Workspaces, there’s never been a better time to upgrade to Content Suite16!

Are you still using OpenText Content Suite Platform 10.5? If you want to take advantage of the above features of Connected Workspaces, you must upgrade to version 16.2 Customers with active maintenance of Content Suite or Content Server may access new versions of the software at no charge.

Bentech can help you upgrade your OpenText Exstream, StreamServe, Document Presentment, Extended ECM for Content Suite, Content Server, Archive Server, and many more OpenText products.

Customers who have cooperated with our team of Senior OpenText Consultants and Enterprise Architects report on average 85% fewer tickets to OpenText Customer Support. And should tickets need to be submitted, due to our almost 20 years of industry experience, these tickets are resolved up to 60% faster?

Once you turn to us, we introduce you to one or more dedicated OpenText expert(s) who will work with you from the very beginning and during all project stages. This way we can guarantee a successful upgrade, whether on‐premises, in your company’s cloud, or in a hybrid environment.




BENEVOLENCE TECHNOLOGIES is a leader in Enterprise Information on Management (EIM) products services. Our EIM products enable businesses to grow faster.