Improving Business Efficiency with Upgraded OpenText Exstream

3 min readFeb 23, 2024

The implementation of upgraded OpenText Exstream offers a promising opportunity for businesses to enhance their process efficiency. This software ensures that businesses can streamline their process workflows and optimize their communication strategies. By adopting this technology, businesses can reduce operational costs while improving their customer engagement.

OpenText Exstream upgrades enable businesses to deliver personalized and relevant communication across various channels, including mobile, web, email, and print. This, in turn, helps businesses to improve customer satisfaction and loyalty. Overall, upgrading to OpenText Exstream is a strategic decision that can significantly enhance business efficiency and competitiveness.

OpenText Exstream is a customer communications management (CCM) platform that helps organizations to efficiently create and deliver personalized, consistent, and high-quality communications across all channels. The platform is designed to automate and streamline document creation, management, and delivery across multiple processes and workflows.

Bentech can help you upgrade your OpenText Exstream, StreamServe, Document Presentment, Extended ECM for Content Suite, Content Server, Archive Server, and many more OpenText products.

Document Automation is rapidly becoming a critical need for businesses as it helps reduce the time and cost involved in creating accurate and personalized documents.

Document Automation offers a digital solution that efficiently streamlines document creation processes by enabling businesses to automate manual tasks, manage data and content, and deliver documents in multiple formats. With OpenText Exstream, businesses can effectively implement document automation, thus boosting productivity, reducing costs, and enhancing customer experience.

OpenText Exstream Features and Benefits

OpenText Exstream offers several features, tools and benefits to businesses that help them to streamline document creation and delivery processes and to enhance operational efficiency. Some of the key features and benefits of OpenText Exstream include;

1. Dynamic Document Creation and Management

OpenText Exstream comes with advanced tools and features that enable businesses to create, manage and deliver personalized documents such as contracts, invoices, statements, and proposals. With Exstream, businesses can easily create interactive and dynamic documents that can be delivered through various channels such as print, email, SMS, and web portals. Dynamic document creation eliminates manual processes, reduces the chance of errors, and ensures high-quality standards are maintained.

2. Multi-Channel Delivery

OpenText Exstream allows businesses to deliver personalized documents on multiple channels such as email, SMS, print, and web portals. Multi-channel delivery ensures that customers receive communications through their preferred channels, improving the customer experience, and enhancing customer satisfaction. By delivering documents on multiple channels in an automated and efficient manner, businesses significantly reduce manual processes and enhance operational efficiency.

Bentech can help you upgrade your OpenText Exstream, StreamServe, Document Presentment, Extended ECM for Content Suite, Content Server, Archive Server, and many more OpenText products.

3. Collaboration and Workflow

OpenText Exstream allows businesses to improve collaboration among stakeholders by providing document collaboration and workflow capabilities. Collaboration and workflow functionalities help ensure that documents get reviewed and approved by relevant stakeholders, reducing errors and improving document accuracy.

4.Content Management

OpenText Exstream comes with a powerful content management system that enables businesses to store, manage, and retrieve data, images, and content. The system provides a holistic view of customer data, enabling businesses to develop personalized and relevant documents and communications. By managing content efficiently and effectively, businesses can streamline document creation processes and enhance operational efficiency.

We recommend at least requesting an upgrade assessment health check and consulting service to ensure that your OpenText™ environment is ready for an upgrade and that you have someone to turn to for helpful advice and guidance. As always, please be sure to reach out if you have any further questions. We look forward to hearing from you!




BENEVOLENCE TECHNOLOGIES is a leader in Enterprise Information on Management (EIM) products services. Our EIM products enable businesses to grow faster.