Key Tools For Council & State Digital Transformation -1
State and local governments in the United States face similar challenges and have responded by deploying platform strategies that maximize the flexibility offered by the platform and facilitate essential IT support. Makes Enterprise Content Management (ECM or what Gartner now calls Content Services) is an existing tool that leverages the ability to offer web-based services, reduce staff workloads, and streamline processes. Used to ensure easy and manageable training of staff.
What are some of the benefits of these organizations?
Very fast government action, as much as 50% reduction in decision time.
Document storage costs have been drastically reduced or eliminated, which can reach millions of dollars each year.
Better situational attention for area staff and emergency responders, enriching their ability to protect their residents.
Increase government transparency with the web-based search of records, statistical updates for legislative agendas, and citizen submissions.
Choose wisely
As public sector organizations, we do not often have the power to buy new technology. Our investments need to be accurate, otherwise, we run the risk of hurting the news headlines and frustrated citizens and staff. If ECM or content services are on your roadmap, what should you look for to ensure the best investment? What specific tools have benefited the local government the most?
Here are my top five things to look for:
1. Case management tools
This space solution includes platform tools that allow for faster application development to avoid the time and cost of custom code. These applications can be modular in deployment and support many program and mission objectives.
Case management is the right way to support staff and provide better service to your customers. And, eliminating the need for custom code means that you have invested in a philosophy that is financially sustainable and vibrant.
2. Enterprise content management
Government action often means paper and much more! This is where most government transactions begin and end. Embracing the paper and embracing the ECM enables digital transactions and provides collaborative options, reducing the cost of paper and filing and storing it.
This means being able to access mobile and access online services. The right enterprise information platform will offer the ability to eliminate information silos with a single, secure, centralized repository of content.
3. Capture
Capacity without paper is more than just removing the filing cabinet, it involves adding paper and the data contained therein without manual data entry. This includes providing the necessary equipment to go to the electronic farms. Pursuit of capture tools can reclaim staff time, support other efforts, such as online services, and refocus on improving the customer experience.
