Looking for a Reliable and User-Friendly Platform to Implement CCM?

2 min readMay 22, 2024


Are you seeking a dependable and easy-to-use platform for implementing Customer Communication Management (CCM)? If so, you’ve come to the right place. In this article, we will explore the key factors to consider when choosing a CCM platform and highlight the benefits of utilizing a reliable and user-friendly solution. Looking for a Reliable and User-Friendly Platform to Implement CCM?

Which CCM is Right for Your Business?

Technology buyers should envision their future needs in customer communication and consider scalable and innovative solutions. Multiple communication systems, siloed customer data, and changing legal requirements made it challenging. What is needed is a way to control the flow of data across the organization while quickly delivering data when needed and then using that data to immediately improve internal and external communications.

Whether you are looking to consolidate all communications onto one intelligent communications platform or streamline document generation with a tailor-made solution, it is critical that solutions support tomorrow’s known and unknown challenges.

Exstream is future-proof — the leading CCM platform

Exstream is indeed a future-proof and leading CCM platform that offers a wide range of features and capabilities to meet the dynamic needs of businesses. Its user-friendly interface and robust functionality make it a top choice for implementing Customer Communication Management solutions.

Exstream is OpenText’s CCM platform. The solution addresses the CCM challenges of today’s organizations by giving business users the tools they need to design and modify communications themselves, without costly IT involvement. OpenText’s Exstream is a powerful tool. If your organization requires high-volume, interactive, and on-demand omnichannel customer communications across various business roles in a single solution.

Accelerate upgrades & reduce risk by partnering with Bentech’s experts. Customers with Bentech’s OpenText Professional Services-led upgrades or other implementation projects reported a 75% reduction in inquiries to customer support.

Let our experts work with your in-house teams to assess your current environment and prepare recommendations for a successful upgrade, whether on-premises, in the cloud, or in a hybrid environment. To learn more, check out our Services page, or Contact us directly.




BENEVOLENCE TECHNOLOGIES is a leader in Enterprise Information on Management (EIM) products services. Our EIM products enable businesses to grow faster.