Most Commonly Asked Questions Regarding the Upgrade Process for OpenText Exstream [With Answers]

BENEVOLENCE TECHNOLOGIES
3 min readFeb 15, 2024

Introduction

In today’s fast-paced digital world, staying ahead of the competition is critical for businesses of all sizes. That’s where OpenText Exstream comes in. This powerful Customer Communication Management (CCM) platform has been helping organizations streamline their communication processes for years. But now, the latest upgrades take OpenText Exstream to a whole new level.

It is crucial to consult with OpenText experts or professional services to ensure a smooth upgrade process. They can provide guidance, address concerns, and assist in planning and implementing the upgrade, minimizing downtime and any potential disruptions to business operations.

Businesses also commonly inquire about the potential challenges or risks associated with upgrading OpenText Exstream. While the upgrade process is typically well-documented and supported, there are still potential challenges that may emerge.

These can include compatibility issues with existing systems, customization complexities, and the need for training employees on new features and functionalities. However, with proper planning, testing, and support from OpenText specialists, these challenges can be mitigated. It is essential to thoroughly evaluate your specific business requirements and work closely with OpenText experts to address any potential risks before proceeding with the upgrade.

1. Can OpenText Exstream handle communication across various channels?

Yes, OpenText Exstream is designed to facilitate multichannel communication. It enables businesses to deliver personalized and consistent content across channels such as email, web, print, mobile, and social media. This ensures that customers receive relevant information through their preferred channels, enhancing their overall experience.

2. How does OpenText Exstream help in improving operational efficiency?

OpenText Exstream automates communication workflows, streamlining the content creation and management processes. By reducing manual tasks and minimizing errors, it enhances efficiency and saves time. Additionally, it enables organizations to centralize and standardize their communication templates and assets, ensuring consistency across channels.

3. Can OpenText Exstream integrate with existing systems and platforms?

Yes, OpenText Exstream is designed to integrate seamlessly with various systems and platforms. It can integrate with customer relationship management (CRM) systems, marketing automation platforms, digital experience platforms (DXP), and other relevant systems. This allows businesses to leverage their existing data and systems, providing a holistic view of customer interactions and enabling personalized communication.

4. What kind of support and resources are available for implementing OpenText Exstream?

OpenText provides comprehensive support and resources for implementing and using OpenText Exstream. They offer documentation, training materials, online forums, and a dedicated support team to assist businesses throughout the implementation and usage journey. Additionally, OpenText provides professional services to ensure a smooth and successful implementation based on a business’s specific needs and requirements.

In conclusion, upgrading OpenText Exstream to a newer version brings numerous benefits, including improved features and enhanced functionality. However, it is essential to carefully plan and execute the upgrade, considering potential challenges and seeking assistance from OpenText experts. By doing so, businesses can enjoy a smooth transition, ensuring their customer communications are efficient, secure, and up-to-date with industry standards.

Get Exstream with Bentech

Bentech can provide you with the expertise needed to help you quickly see positive results. In a dialogue with Bentech, you get suggestions for solutions designed according to your specific goals using industry-leading tools.

Find out how your organization can use Self-Service to automate and simplify the composition and distribution of your business documents. Contact us at info@thebentech.com .We’ll start by identifying your challenges and goals so that you are on your way to getting a cost-effective solution that’s right for your needs.

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BENEVOLENCE TECHNOLOGIES

BENEVOLENCE TECHNOLOGIES is a leader in Enterprise Information on Management (EIM) products services. Our EIM products enable businesses to grow faster.