OpenText Exstream Interactive Communications: Retouch
As most of you may already know, OpenText has acquired some customer communications management (CCM) solutions, such as HP Exstream, StreamServe, EMC Xpression, and PowerDocs, and thus has established itself at the forefront of the CCM market.
To do this, the company created a lot of clients using a variety of tools — document preparation — so they need to come up with a long-term solution strategy.
As a result, OpenText released a Customer Experience Management (CEM) suite, where most of the acquired solutions were branded as OpenText Exstream 16. It combines many tools and applications for document preparation, personalization, distribution, and analytics. Although some tools overlap, the new suite is very powerful and multi-functional.
As an OpenText service partner with a team of experienced professionals, we recognize that after major changes in software solutions, thus, many business and technical users are often confused, and They do not fully understand what to expect from their product. A possible upgrade. So we decided to dedicate a few blog articles to this topic, where we are going to tell you what you as a customer should keep in mind when upgrading to OpenText Exstream 16.
Open Text Extreme Interactive Communications
Companies use interactive communications to gather data, communicate internally, and communicate with markets, sales, and customers. In general, all types of interactive communication are handled through multi-point solutions and processes. Some point solutions are used to create letters or general correspondence, others for suggestions, agreements, quotations, forms, entries, and other necessary documents.
Unlike other market solutions or home systems, the OpenText Exstream platform offers a comprehensive platform for managing one-stop, interactive, and personalized customer communications in one place.
Extreme Retouch
OpenText Exstream ReTouch is a lightweight zero-install web application that allows authorized business users to edit individual documents on demand. ReTouch uses document templates created in OpenText Exstream StoryTeller. Documents created in ReTouch are managed and stored in the message store. It provides state control and back-end support for long-term documents with multiple versions and revisions, like legal documents.
ReTouch is designed to be flexible and easily integrated into other business applications and processes, such as ERP and CRM systems, as well as call center applications, workflow tools.
ReTouch is a newer version of the Ad Hoc Correspondence application used in StreamServe up to version 5.6.2. ReTouch comes with a new and more advanced interface and offers similar functionality and some new features. But ReTouch is slightly different in terms of usage and needs to be considered during the upgrade process. We recommend that companies use ad hoc correspondence in 5.6.2 to consult an authorized OpenText service provider before embarking on their upgrade project.
Similar to the ad hoc correspondence request, ReTouch (as StoryTeller, Workshop, etc.) is part of the live documentation presentation for SAP solutions offered from OpenText. So if your company wants to develop documentation and benefit from easy and seamless integration with SAP applications, this tool is something to consider.
Benefits
Supports touch screen interactions, allowing mobile workers to view or edit documents directly on the tablet device
Allows users to edit text resources or assign default resources such as rich design items as defined in images, text, or base templates
Supports permissions control over parts of a document that only allow certain user groups to edit specific parts of the document
Provides easy previews in pagination (e.g. PDF for printing) or non-pagination formats (such as web).
If your firm is intrigued to upgrade from StreamServe, EMC Xpression, or HP Exstream Dialogue to OpenText Exstream 16, and you would like to get advice on what to consider during the upgrade or transfer process Go, or if you need some help from a professional service. Feel free to contact us if you have a provider, or custom OpenText Exstream training, during any of your projects.