Outsourcing Support & Maintenance for OpenText Exstream: Maintaining a Competitive Edge
Outsourcing OpenText Exstream support and maintenance can offer several benefits to organizations. OpenText Exstream is a customer communication management (CCM) platform that helps businesses create, manage, and deliver personalized and consistent communications across various channels. Here are some reasons to consider outsourcing OpenText Exstream support and maintenance:
1. Risk Mitigation:
Outsourcing distributes the risk associated with OpenText Exstream support and maintenance to the service provider.
External experts are often better equipped to handle unforeseen challenges, reducing the organization’s exposure to potential risks.
2. Access to Advanced Technologies:
Outsourcing partners may have
e access to advanced tools and technologies that can enhance the performance and efficiency of OpenText Exstream.
This can result in better system optimization, improved workflows, and increased productivity.
Bentech can help you upgrade your OpenText Exstream, StreamServe, Document Presentment, Extended ECM for Content Suite, Content Server, Archive Server, and many more OpenText products.
3. Compliance and Security:
Outsourcing providers often have robust security measures and compliance frameworks, ensuring that OpenText Exstream systems are managed under industry regulations and standards.
Before outsourcing OpenText Exstream support and maintenance, organizations must conduct thorough due diligence, evaluate potential service providers, and ensure that outsourcing aligns with their business objectives and requirements.
4. 24/7 Support:
Many outsourcing providers offer 24/7 support, providing round-the-clock monitoring and quick response to issues or emergencies.
This ensures minimal downtime and can be crucial for organizations that operate in multiple time zones or require continuous system availability.
Accelerate upgrades & reduce risk by partnering with Bentech’s experts. Customers with Bentech’s OpenText Professional Services-led upgrades or other implementation projects reported a 75% reduction in inquiries to customer support.
Let our experts work with your in-house teams to assess your current environment and prepare recommendations for a successful upgrade, whether on-premises, in the cloud, or in a hybrid environment. To learn more, check out our Services page, or Contact us directly.
