Presenting the OpenText Connect Workspace in OpenText Content Suite 16

BENEVOLENCE TECHNOLOGIES
3 min readMar 2, 2023

Multiple firms still depend heavily on paper or email to circulate project-related data. As a result, workers often end up looking for documents and searching for relevant information across multiple functions. Not only can this take a lot of time and cause delays, but it also increases the risk of regulatory non-compliance. To resolve the situation, employees contacted their IT department and asked them to develop and manage a custom in-house application with a narrow focus.

If your company is facing similar issues, you need to read this article and learn more about OpenText Connected Workspace (Content Suite Platform module). A connected workspace provides a compliant area to exchange information without relying on an overburdened IT department. Workspaces can be interrelated within an ECM system and can also be used to extend ECM to leading enterprise suites such as SAP, Microsoft SharePoint, or Salesforce.

Brief about functionality

OpenText Connected Workspaces use pre-built templates and a visually driven Smart View UI to create custom areas to share and access the content needed for common tasks or goals. An attractive user interface offers business-centric views and widgets. Content managed within the workspace can be shared with contractors, partners, or external parties without compromising corporate control and security.

The module provides powerful tools for administrators with great flexibility, business rules save end users a lot of work, and business rules and templates also drive the new role-based Smart View user interface. Social-based collaboration tools are built-in, facilitating adoption because end users don’t have to switch between different tools.

Customizable Landing Pages

Depending on their job and department, end users in different functional areas within the same organization have completely different needs. Additionally, users expect to see business objects relevant to their daily work right in front of them in a dashboard. Content Server supports all these requirements and provides different landing pages for different groups based on configurable rules.

Workspace Types and Perspectives

Some of you may wonder: isn’t Connected Workspaces just a fancy name for a simple folder containing some business documents? No, more. Based on metadata and content metadata, workspaces can establish business relationships with other workspaces. In addition, workspaces have their teams, which can control participants at the company level. It stores documents, emails, and other content. It summarizes all messages and events in a user-friendly manner and supports collaboration with checklists and workflows. Different types of workspaces have different configurations. Information can be provided specifically based on business needs.

Workspace team

Teams in Workplaces represent roles in an organization or business process. Each workspace has its team. Business users can assign participants directly without IT involvement. Using team roles for access control provides security, maintainability, and flexibility at the same time.

Business Benefits briefly

Access Connected Workspace

When using Connected Workspaces, administrators can create workspace types and prepare workspace templates. On the landing page, end users have “workspace headers” that they can use to navigate to the workspace. The following example page contains three different widgets that reference Accounts, Opportunities, and Sales Orders.

The zoomed-out view shown here contains recently opened workspaces and preferred elements that can be opened directly from here. You can quickly filter aspects by clicking the magnifying glass icon in the widget header. Filtering happens automatically in the background as soon as you stop typing. Click on the expanding element in the lower right corner of the widget to access additional aspects, or workspaces if you don’t already have one.

Accelerate upgrades & reduce risk by partnering with Bentech’s experts. Customers with Bentech’s OpenText Professional Services-led upgrades or other implementation projects reported a 75% reduction in inquiries to customer support.

Let our experts work with your in-house teams to assess your current environment and prepare recommendations for a successful upgrade, whether on-premises, in the cloud, or in a hybrid environment. To learn more, check out our Services page, or Contact us directly.

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BENEVOLENCE TECHNOLOGIES

BENEVOLENCE TECHNOLOGIES is a leader in Enterprise Information on Management (EIM) products services. Our EIM products enable businesses to grow faster.