Secrets To Strong ECM User Adoption-1
What is Enterprise Content Management (ECM)?
Do you have any idea What is enterprise content management means? Simply put, ECM is the framework for automated digital document management: the collection, storage, management, organization, and distribution of documents and files so that they are accessible to the appropriate people and processes in your systems.
If you are a CIO or CFO trying to move your organization forward with Enterprise Content Management (ECM), you know how important customer engagement is to implementing successful technology. If executives and shareholders expect a tough fight to get employees on board, they are reluctant to invest in the ECM system.
Once you understand how the user adoption process works and how to plan for it, there are many ways to create a new ECM system for your employees.
Workers will only adopt a new ECM or document management system if they feel it offers them new benefits. If someone thinks the system will complicate their work, they will only use it when forced to do so. Does it make their work more fun and satisfying? Does it make some tasks faster and easier, or reduce the chances of mistakes? Explain the benefits you expect from ECM from an employee’s perspective.
Here are five tips to make sure your new system is easily adapted
Minimize indexing data entry: Do not give your employees too many fields to fill out when saving electronic files or scanning paper documents. When you need a certain amount of indexing to easily retrieve documents, try to minimize data entry and define the purpose of the fields. When employees have to key a lot of data without any argument, it feels like a waste of time.
Don’t overdo it with security: When companies switch from paper to digital document management, some take document security to extremes. Information that used to be quite open and easy to access is now locked like a crown jewel. There is usually no need for this strict security, and it only prevents people from using the ECM system.
Avoid disrupting the way users work: New tools should help make people more productive and efficient without changing your entire process. The new system may make people work a little differently, but the process should be the same.