Secrets To Strong ECM User Adoption-2
What is Enterprise Content Management (ECM)?
Do you have any idea What is enterprise content management means? Simply put, ECM is the framework for automated digital document management: the collection, storage, management, organization, and distribution of documents and files so that they are accessible to the appropriate people and processes in your systems.
Make the software as easy to use as possible: A good, well-designed ECM or document management solution should be intuitive enough for employees to use it without any training. Document management should be integrated into your other existing systems, such as your ERP or email. If employees can achieve the desired results at the push of a button and without significant training, it makes content management fun and useful.
Don’t change too much at once: If you change all your processes and tools at once, it’s hard to know what caused the error. But if you keep the process consistent and make a mistake, you know it’s a tool. This makes it much easier to correct mistakes. Then, once you get used to the tools, try to keep the tools consistent, improving the process.
In addition to the user-friendly ECM rollout, it is also important to give employees extra time to learn and adapt to the new system. Workers may not be as productive as they used to be with the old system. It’s just part of the learning process. Setting a date for when you will stop using the old system can help ensure employees are on board with new tools.
Ultimately, customer engagement is a process that every company needs to manage and run. Don’t assume that while one department likes the new system, others are going to adopt it formally. Your accounting team may like your new ECM solution, but they may not be telling the HR department how good it is.
After introducing the system in one department, you may want to conduct a review and correction workshop, in which you will ask users about their experience with the system and whether they would like to share it with another department. This process helps you to get better value from your investment and improve your further business process.
