Stay Ahead of the Curve::By Outsourcing OpenText Exstream Support and Maintenance

Outsourcing OpenText Exstream support and maintenance can offer several benefits to organizations. OpenText Exstream is a customer communication management (CCM) platform that helps businesses create, manage, and deliver personalized and consistent communications across various channels. Here are some reasons to consider outsourcing OpenText Exstream support and maintenance:

1. Cost Savings:

Outsourcing often leads to cost savings as organizations can leverage the expertise of external service providers without incurring the high costs associated with hiring and training in-house staff.

Service providers may offer flexible pricing models, allowing organizations to pay for the services they need without the overhead costs of maintaining a dedicated team.

2. Expertise and Specialized Skills:

Outsourcing provides access to a pool of experts with specialized skills and experience in managing OpenText Exstream implementations.

External service providers will likely have a team of professionals who stay updated on the latest features, updates, and best practices in OpenText Exstream, ensuring optimal system performance.

3. Focus on Core Competencies:

Outsourcing allows organizations to focus on their core business functions without the distraction of managing and maintaining OpenText Exstream.

Internal resources can be redirected to strategic initiatives, innovation, and other areas that contribute directly to the organization’s goals.

Bentech can help you upgrade your OpenText Exstream, StreamServe, Document Presentment, Extended ECM for Content Suite, Content Server, Archive Server, and many more OpenText products.

4. Scalability and Flexibility:

Outsourcing provides the flexibility to scale support and maintenance services based on the organization’s changing needs.

As business requirements evolve, external service providers can adjust their support levels, ensuring that the organization’s OpenText Exstream environment remains aligned with its objectives.

5. 24/7 Support:

Many outsourcing providers offer 24/7 support, providing round-the-clock monitoring and quick response to issues or emergencies.

This ensures minimal downtime and can be crucial for organizations that operate in multiple time zones or require continuous system availability.

6. Risk Mitigation:

Outsourcing distributes the risk associated with OpenText Exstream support and maintenance to the service provider.

External experts are often better equipped to handle unforeseen challenges, reducing the organization’s exposure to potential risks.

7. Access to Advanced Technologies:

Outsourcing partners may have access to advanced tools and technologies that can enhance the performance and efficiency of OpenText Exstream.

This can result in better system optimization, improved workflows, and increased overall productivity.

8. Compliance and Security:

Outsourcing providers often have robust security measures and compliance frameworks, ensuring that OpenText Exstream systems are managed under industry regulations and standards.

Before outsourcing OpenText Exstream support and maintenance, organizations must conduct thorough due diligence, evaluate potential service providers, and ensure that outsourcing aligns with their specific business objectives and requirements.

Accelerate upgrades & reduce risk by partnering with Bentech’s experts. Customers with Bentech’s OpenText Professional Services-led upgrades or other implementation projects reported a 75% reduction in inquiries to customer support.

Let our experts work with your in-house teams to assess your current environment and prepare recommendations for a successful upgrade, whether on-premises, in the cloud, or a hybrid environment. To learn more, check out our Services page, or Contact us directly.