The long-term value of upgrading the OpenText Exstream to the latest version_2

4. Reduced Total Cost of Ownership (TCO)

While there is an initial investment associated with upgrading, the long-term cost savings can be substantial due to:

Reduced Maintenance Costs: The latest version often includes bug fixes and optimizations that reduce the need for ongoing maintenance.

Lower Support Costs: Support for older versions can become more expensive or even unavailable over time, making an upgrade a cost-effective choice.

Streamlined Processes: Automation and improved integration capabilities can lead to more streamlined processes, reducing the need for manual intervention and lowering operational costs.

5. Enhanced Customer Experience

By leveraging the latest tools and capabilities, organizations can deliver more personalized and timely communications, resulting in a better customer experience. Benefits include:

Personalization and Relevance: Enhanced data integration and content customization capabilities enable more relevant, personalized communications that resonate with customers.

Multichannel Delivery: The ability to deliver communications through multiple channels (e.g., email, SMS, print, web) ensures customers receive information in their preferred format, increasing satisfaction and engagement.

6. Innovation and Future-Proofing

Upgrading to the latest version positions organizations to take advantage of future enhancements and innovations. This future-proofing strategy includes:

Access to New Features: Early access to new functionalities and innovations keeps organizations ahead of the curve in customer communication management.

Compatibility with Emerging Technologies: Ensuring compatibility with emerging technologies (such as AI and machine learning) and platforms that may be integrated into the Exstream ecosystem.

7. Improved User Experience for Developers and Administrators

The latest versions often provide improved user interfaces and developer tools that make it easier to manage and create communication templates and workflows, leading to:

Simplified Development Processes: Easier template creation and modification, reducing the time to market for new communication initiatives.

Better Support for Collaboration: Improved collaboration features for teams working on document design and distribution strategies.

Conclusion

Accelerate upgrades & reduce risk by partnering with Bentech’s experts. Customers with Bentech’s OpenText Professional Services-led upgrades or other implementation projects reported a 75% reduction in inquiries to customer support.

Let our experts work with your in-house teams to assess your current environment and prepare recommendations for a successful upgrade, whether on-premises, in the cloud, or a hybrid environment. To learn more, check out our Services page, or Contact us directly.