The Top 5 Benefits of Utilizing OpenText Exstream for Customer Communication

In today’s highly competitive business environment, effective customer communication is essential for maintaining strong relationships and driving business success. OpenText Exstream is a powerful tool that can help businesses effectively manage customer communication. Here are the top five benefits of utilizing OpenText Exstream for customer communication:

1. Personalized Communication: OpenText Exstream allows businesses to create personalized communications for their customers. By leveraging customer data, businesses can tailor communications to meet the specific needs and preferences of individual customers, leading to higher engagement and satisfaction.

2. Multichannel Delivery: With OpenText Exstream, businesses can deliver communications across multiple channels, including print, email, web, and mobile. This multichannel delivery approach ensures that customers receive communications through their preferred channels, improving the overall customer experience.

3. Enhanced Customer Experience: By delivering personalized and relevant communications through the right channels, businesses can significantly enhance the overall customer experience. OpenText Exstream’s capabilities help businesses create engaging and interactive communications that drive customer satisfaction and loyalty.

Bentech can help you upgrade your OpenText Exstream, StreamServe, Document Presentment, Extended ECM for Content Suite, Content Server, Archive Server, and many more OpenText products.

4. Streamlined Communication Processes: OpenText Exstream streamlines the communication creation and delivery processes, allowing businesses to automate workflows and reduce manual intervention. This results in improved efficiency, cost savings, and faster time-to-market for communications.

5. Compliance and Security: OpenText Exstream provides robust capabilities for ensuring compliance with regulations and standards, as well as maintaining the security of sensitive customer information. This helps businesses mitigate risks and build trust with customers.

In conclusion, Bentech offers OpenText’s Exstream with a wide range of benefits for customer communication, including personalized communication, multichannel delivery, enhanced customer experience, streamlined processes, and compliance and security. By leveraging these benefits, businesses can drive stronger customer relationships, improve operational efficiency, and achieve better business outcomes.

We recommend at least requesting an upgrade assessment health check and consulting service to ensure that your OpenText™ environment is ready for an upgrade and that you have someone to turn to for helpful advice and guidance. As always, please be sure to reach out if you have any further questions. We look forward to hearing from you!