Nov 21, 2022
Tips to Kick-Start Your Digital Journey
What is Digital Transformation?
Digital transformation is integrating digital technology into all areas of business, fundamentally changing how you operate and deliver value to customers. It’s a cultural shift that requires organizations to constantly challenge the status quo, experiment, and be comfortable with failure.
Because digital transformation looks different for every company, it is difficult to identify a definition that applies to all. However, in general terms, we define digital transformation as the integration of digital technology into all areas of business, resulting in fundamental changes in how businesses operate and how they deliver value to customers. Beyond that, it’s a cultural shift that requires organizations to constantly challenge the status quo, experiment often, and be comfortable with failure. This sometimes means walking away from the long-standing business processes that companies are built on in favor of relatively new methods that are being defined.
Despite all the benefits of office automation, many organizations are reluctant to take the first step. Where should you start your digital journey? How do you choose which process to automate first? What are some of the best ways to design your process? Will the work required to run your organization be disrupted?
In this blog, we present Guidelines to enable you to embark on a successful digital journey.
Best ways to Automate the next step
1. Identify which manual processes you want to automate by implementing a document management system.
2. Evaluate how automating these operational processes will improve response times to internal and customer requests, save administrative costs, improve collaboration between staff and departments, or improve customer service. The experience will be improved. This will help you to create a business case for your digitization efforts.
3. Find out who oversees the actions you want to automate and get their approval.
4. If you do not have an existing automated process, select a section to get started. Payable accounts and human resources are good choices because their manual operations are usually well-defined. Be careful not to buy a single-point solution such as a line of the business system that handles the needs of only one department.
5. Once you have chosen the automatic process, analyze how the information is entered. How do documents and data come from email, physical mail, phone calls, web forms or paper documents, or a combination of two or more formats? Each entry point allows you to intelligently access information so that it is searchable and usable in the relevant business process.
6. Guess where the process slows down and find out why these obstacles occur.
