Top 5 Trends in Enterprise Content Management

Enterprise Content Management (ECM) is a set of strategies for organizing and storing documents and other content of an organization, including tools related to the organization’s processes, strategies, methods, and content used. If you don’t mind ECM things, think again. ECM plays a key role in helping organizations to communicate and manage organizations across multiple platforms.

Here are the top five trends in ECM:

Mobile content management

Hybrid cloud-based ECM

SMB and Mid-Market ECM

Integration with business applications

Improved information governance

Mobile content management

Mobile support is important for businesses as employees move away from desk-bound and become increasingly dependent on smartphones and tablets. More than 50% of internet traffic now comes from mobile and this percentage is only increasing for most business activities and the need for affiliates of data and applications is migrating outside the office. However, security is the biggest concern for companies trying to implement mobile enterprise solutions.

Hybrid cloud-based ECM

Due to the sensitivity of the content involved, many businesses have decided not to completely cloud their processes and other important business documents. Everyone wants the convenience of the cloud, but much must be said for the security with which everything is stored locally. Thus hybrid cloud-based solutions began to attract a lot of attention, allowing the benefits of the cloud while still keeping all sensitive information secure on the local server. Recently, some third-party companies are looking to transform their cloud services into a hybrid model, with increasing levels of success.

SMB and Mid-Market ECM

Once the domain of large companies, new and emerging technologies now enable SMBs and mid-sized companies to take advantage of ECM features and functionality. The winning solution for small businesses combines content management, cloud or advanced storage capabilities, real-time file sharing, and synchronization with various mobile devices, all under one ECM umbrella. Also, the use of APIs provides the ability to integrate ECM functionality in an a-la-carte manner, with very little development effort.

These APIs offer great flexibility in implementation, allowing smaller companies to add specific services to the required services, while at the same time paying only for the services they use. Companies, such as OpenText, offer API-centric ECM services through Spoonful and can add these services to an extensive and growing list of popular cloud-based services from document capture.

Integration with business applications

ECM, in the past, was an IT work. Aligning content management with the day-to-day operations of business applications can be a challenge, so there is a growing demand for integration with systems such as accounting, customer relationship management (CRM), and enterprise resource planning (ERP). Developing data workflows on these systems creates tremendous gains in productivity. Solutions like M-Files make this kind of integration seamless and provide real value to end-users.

Improved information governance.

The most significant step any business can take is to contrive its information efficiently. It mostly appears as a part of the business rather than as an IT function or compliance function. Intelligent document filing and taxonomy can be an enormous productivity tool when implemented strategically. Improved accuracy and efficiency are the rewards of effective content management.

It’s not good to be in the cloud anymore, just think about what we’re doing with it! In conclusion, I can agree that thinking about ECM is not the most exciting thing in the world. This is OK because the results of this effort and planning are for businesses that take the time to think about it.

BENEVOLENCE TECHNOLOGIES is a leader in Enterprise Content Management products services. Our EIM products enable businesses to grow faster, lower operational costs, and reduce information governance and security risks by improving business insight, impact, and process speed. We power digital transformations to empower the intelligent and connected enterprise.