Top Examples of Enterprise Content Management (ECM) application -2
Enterprise content management is a core business technology that helps organizations, regardless of size or industry, organize, organize and distribute non-structured content.
What is Enterprise Content Management (ECM)?
Do you have any idea What is enterprise content management means? Simply put, ECM is the framework for automated digital document management: the collection, storage, management, organization, and distribution of documents and files so that they are accessible to the appropriate people and processes in your systems.
3. Governance and compliance
In regulated industries such as the healthcare, pharmaceutical, and energy industries, non-compliance with government and industry regulations can lead to large financial penalties, disruption of business, tarnished reputation, and even imprisonment in some cases.
ECM systems have several features to help organizations meet governance and compliance requirements, such as records management (RM), retention management, destruction, eDiscovery, and audit trails.
An example is found in the healthcare sector, where HIPAA Retention Requirements stipulate that a document must be maintained for at least six years from the date it was created.
While eDiscovery platforms exist, the ECM system offers a comprehensive approach with features that understand the organization as a whole, giving teams the ability to search faster and more efficiently with better results.
ECM systems automatically maintain detailed audit logs, recording clear details such as creating, editing, commenting, and deleting all documents. These audit trails are a basic requirement in any compliance or governance function.
4. Case management
While digitization and document management are specific to the document, the enterprise case management system focuses on a slightly more complex element. A case is a group of relevant documents and information related to a specific institution, perhaps a patient, a lawsuit, or a planning proposal. Case management allows the case to be treated as a single, aggregated entity and provides a single user interface so that all activities and workflows on the case can be performed from one place.
For example, an insurance company customer, or article, experiences an automobile collision and files a claim. To ensure that the subject receives adequate medical care and compensation, an insurance case manager creates a case that includes forms, police records, accident photos, medical reports, signed affidavits, repair references, and more. Includes other relevant documents.
To provide solutions and services as efficiently as possible, the caseworker needs to view all the information from the case unit on a single screen when requested, this is exactly where ECM’s case management functionality comes into play. Comes into play
5. Knowledge management
Knowledge management is the process of creating, collecting, structuring, storing, and sharing knowledge, experiences, and information within an organization. It provides organizations with a competitive edge by improving their performance and decision-making capabilities, while building a well-informed, collaborative workforce, beginning with the onboarding process.
Knowledge management software within an organization typically offers a combination of features and benefits, including enterprise search, federation, and idea:
Enterprise Content Search: Depending on the pace of modern business. The biggest hurdle for workers is the time spent searching for information. Workers can quickly and easily search against multiple aspects of the file, called metadata so that they can quickly find the information and related knowledge they are looking for. This detailed search capability allows users to cross-reference documents by type, date, topic, case, author, and more, allowing them to quickly find the needle of knowledge in the grass of content. An important benefit of knowledge management.
• Content Federation: For a knowledge management system to best serve the organization, users must be able to cite content from every system within the organization. However, this is a complex task because most businesses have multiple, disconnected, legacy silos of information in their environment. Content federation breaks down these virtual walls by integrating basic business systems, enabling users to efficiently search, find and distribute relevant information, regardless of where the original content resides.
Ideas: During the innovation process, ideas can be the key to creating new and useful knowledge. Within every organization, there is a wealth of information, but a database containing a large amount of content can overwhelm the users. With Ideas, searching for a simple topic can result in highly relevant information and ideas from within and outside the organization that leads to more creative decision-making and innovative solutions.
An example of an ECM knowledge management application is the Customer Support Helpdesk. When a customer calls or submits a ticket, the support team should resolve the customer issue as soon as possible, especially since organizations that guide the customer experience improve their competition by up to 80%.
The potential applications of enterprise content management systems are vast and will continue to evolve along with business and technology.