Upgraded OpenText Exstream Features That Boost Your Business (Part — 2)
4. Customer engagement analysis
Engagement analytics enable advanced insights into customer engagements, helping organizations better understand their CX performance. Detailed engagement data enables timely business decisions, drives continuous improvement, and helps increase customer satisfaction and loyalty.
5. Create dynamic and accessible PDFs
Improve compliance and streamline document processes with automated, personalized PDF creation for invoicing, logistics, and more. The dynamic nature of OpenText functionality enables highly personalized and relevant messaging, including charts, videos, and hyperlinks. All of these are fully compliant with ADA and AODA accessibility standards.
6. Streamline and simplify migration
OpenText features simplify rationalization and migration. Within a comprehensive content strategy, this capability helps increase the value of content creation efforts while reducing instances of duplicate content, improving efficiency, and reducing costs across the organization.
7. Scalable and flexible
For companies experiencing rapid scale-up or entering new markets, maintaining consistency and relevance is critical to their success. OpenText features include support for multiple languages, geographic regions, demographics, segmentation, and content expiration to ensure timely version control.
Now that you understand OpenText’s top seven features, it’s easy to understand why OpenText Exstream is a leading enterprise CCM solution. Flexible and fully scalable to your organization’s needs, you can keep your customers happy while maintaining the right balance of cadence and personalization across all your digital channels.
In summary, OpenText Exstream significantly improves banking communication and customer satisfaction by enabling personalized, compliant, and efficient communications across multiple channels. By leveraging the capabilities of this platform, banks can enhance their customer relationships, streamline operations, and drive better business outcomes.
We recommend requesting an upgrade assessment health check and consulting service to ensure that your OpenText™ environment is ready for an upgrade and that you have someone to turn to for helpful advice and guidance. As always, please reach out if you have any further questions. We look forward to hearing from you!
About Bentech
Bentech is an authorized OpenText service partner, helping global customers leverage their investment in OpenText solutions and optimize their business processes. Our main areas of focus are Customer Communication Management (CCM) and Enterprise Content Management (ECM), especially SAP. For more information, visit our OpenText Professional Services page.
