Why Enterprise Content Management is a Must for the Healthcare Industry?

In the healthcare industry, speed, efficiency, and accuracy are key factors in providing the best care for patients. Physicians, nurses, and various support staff should obtain large amounts of data and information at their fingertips, including patient information, medications, electronic medical records (EMR), physician notes, laboratory results, and more. Allocating time to search for patient information or worse, not knowing that it exists can lead to errors and lead to disastrous consequences.

Administrative departments also play a role in patient care by tracking personal information, billing, verification, and health insurance. Others have to replace medical supplies, order equipment, handling delivery and delivery, and other needs.

The U.S. Some reports suggest that hospital defects are the third leading cause of death in and experts hope that better systems should be put in place to keep hospitals safe. The Enterprise Content Management (ECM) system can minimize erroneous paperwork and integrate different departments to help reduce such risks by capturing large amounts of data. It integrates with the existing EMR or Enterprise Resource Planning System (ERP) to store data in a central repository and make it available to those in need. Here’s how to improve it.

1. Medical record transparency
Dozens of medical professionals need to work together to diagnose, treat and care for patients. Nurses, physicians, surgeons, and specialists need to be in constant communication, while others in health care facilities also play an important role in patient care.

Food services need to be aware of food restrictions, pharmacists need the information to properly dispense medications, lab technicians need to keep hundreds of results in order and the list goes on. When a patient is discharged, more people need access to follow-up care, billing, insurance, and more. Approximately 150 different users seek access to the same patient’s medical records.

Clear communication and transparency across all channels will help everyone to fully understand the patient’s medical condition, treat it appropriately and bill accordingly, and make the ECM solution information quickly and easily available to those who need it.

2. Patient privacy
Most health care facilities have switched from paper documents to electronic records. It has certainly created capabilities and helped reduce mitigation by making patient information available through web-based platforms, exposing patient data to hackers, and subsequent security breaches. News of security breaches has become a permanent headline in recent years, emphasizing the importance of patient privacy. Combined with robust security policies, ECM can help reduce the risk of cyber-attacks and counter emerging threats.

3. Compliance Reporting
Different security and privacy regulations from HIPAA and other agencies require multiple reports and accurate record keeping. Compiling these reports is a time-consuming and burdensome task if you need to keep track of paperwork or manage data from different systems. An ECM can create built-in audit trials and retrieve relevant documents from the Central Repository in no time. Scan patient records that are still in hard copies and enter the ECM to provide a full-scope view and confirm compliance.

For the health care facility, ECM serves as a critical tool in justifying its goal of improving the health of those they work with, without compromising the security of sensitive personal information. Contact Gordon Flesh Company professionals for a free consultation and learn how to improve ECM capabilities and patient care.



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BENEVOLENCE TECHNOLOGIES is a leader in Enterprise Information on Management (EIM) products services. Our EIM products enable businesses to grow faster.